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Why am I experiencing an error while trying to place my order or complete the transaction?

There are a few reasons you may receive an error when trying to place an order. If you have any information missing such as PO Box or street address you’ll get an error message. In addition, if you’ve entered the incorrect payment information you’ll also receive an error message.

How can I cancel my order?

Contact us by emailing service@powerpeak.com

Can I modify my order once it has been placed?

We usually process the orders as soon as we receive them. However, you can email us and we will try our best to modify it.

What payment methods do you accept?

We accept all major Credit cards, PayPal, and Klarna

How do I know if my order was placed successfully?

Upon receiving your order we will send you an email confirmation and then when your order is shipped you’ll receive another email with the tracking number provided.

I entered the wrong shipping address for my order. Am I able to change it?

We will do our best to modify the address if you contact us immediately after your order is placed.

How much will it cost to ship my order?

The shipping is on us. We offer free shipping on all orders.

How do I track my order?

Your tracking number will be emailed once your purchase has shipped or you can go to our website and access your order and the tracking number will be there also.

Why is my discount code not working?

There may be a few different reasons for this. An expired code, incorrect input of if you’re attempting to put in, two codes at the same time.

How do I redeem a coupon code?

On the checkout page before you pay for your purchase you’ll have a chance to enter your coupon or promo code.

I am a social media influencer and want to review your products. How can I contact you?

If you would like to review our products we would be happy to talk to you. Simply email us at info@powerpeak.com and we should get back to you soon!

When will I receive an update on my warranty claim?

We will contact you within 2-5 Business days to update you on your warranty claim.

Does the Base warranty cover damage to the device?

No, the Base warranty does not covers any damage to the device as a result of the use of any Base product. While our products are designed and tested to provide maximum protection, there are many factors to consider when a device is damaged, most of which are out of our control.

What is required for a warranty claim?

You must create an account and register your product before applying for warranty. You will be responsible for paying for return shipping. Click Here to create an account.

How do I register my product?

To register your products you must create an account and select "Product Register" on the left side of the customer dashboard. 

What is your return policy?
  • Our return policy allows for a 30-day money-back guarantee on all our products purchased on powerpeak.com. Items purchased with third party vendors are not eligible for a refund, please contact respective store for returns.
  • Products cannot be exchanged, but unwanted items can be returned for a refund, and a new order can be placed for desired items.
  • Returned products must be in their original packaging without any missing contents.
  • The cost of return shipping is at the buyer's expense unless stated otherwise by our customer care team.
  • Customer will be given a Product Refund—shipping fee will not be refunded.
  • The shipping fee will not be refunded, and it is recommended to use a tracking number/delivery
  • confirmation on returned packages. Powerpeak, Base and USG are not liable for lost or stolen return packages during transit/delivery.
  • Returns will not be accepted without a return claim submitted on the website
  • SALE AND PROMOTIONAL ITEMS will not be eligible for Returns.

Please follow these instructions for returns:

  1. To start a return, print and fill out the Return Request Form [Download Here]. If you do not have access to a printer, answer the fields required on the Return Form provided by us (please answer it completely) on a blank sheet of paper.
  2. Package the item(s) in its original packaging along with the Return Request Form, affix the shipping label (if applicable), and drop the package off at your local post office. Please ship the package to the following address:


1880 Sterling Pl,
Brooklyn NY 11233

Attn: Returns Department


Start A Return Here

  1. Either input your order number and the email address linked to the order after clicking "Start a Return," or log into your account and select the "Request a return" button next to the relevant order. Click here to log in or create an account.
  2. Select the product(s) you want to return and provide a reason for returning each individual item. Insert the parcel tracking number.
  3. You should receive an email notification of the refund once we have received and processed the returned package.
How long does it take to ship?

If ordered before 2 pm we will do our best to ship your order on the same day otherwise we will ship it the next business day.

Can I apply 2 promo codes in the same order?

No, we only accept one promo code for each order.

How do I know if my order was placed successfully?

Upon receiving your order we will send you an email confirmation and then when your order is shipped you’ll receive another email with the tracking number provided.

How can I become a Reseller?

onesourcesuppliers.com is our B2B platform and you can become a reseller by just creating an account with us.

Still can’t find an answer? Send us a ticket and we will get back to you.
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