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Returns and Exchanges

  • Our return policy allows for a 30-day money-back guarantee on all our products purchased on powerpeak.com. Items purchased with third party vendors are not eligible for a refund, please contact respective store for returns.
  • Products cannot be exchanged, but unwanted items can be returned for a refund, and a new order can be placed for desired items.
  • Returned products must be in their original packaging without any missing contents.
  • The cost of return shipping is at the buyer's expense unless stated otherwise by our customer care team.
  • Customer will be given a Product Refund—shipping fee will not be refunded.
  • The shipping fee will not be refunded, and it is recommended to use a tracking number/delivery
  • confirmation on returned packages. Powerpeak, Base and USG are not liable for lost or stolen return packages during transit/delivery.
  • Returns will not be accepted without a return claim submitted on the website
  • SALE AND PROMOTIONAL ITEMS will not be eligible for Returns.

Please follow these instructions for returns:

1. To start a return, print and fill out the Return Request Form [Download Here].  If you do not have access to a printer, answer the fields required on the Return Form provided by us (please answer it completely) on a blank sheet of paper.

2. Package the item(s) in its original packaging along with the Return Request Form, affix the shipping label (if applicable), and drop the package off at your local post office. Please ship the package to the following address:


1880 Sterling Pl,
Brooklyn NY 11233

Attn: Returns Department


Start A Return Here

1. Either input your order number and the email address linked to the order after clicking "Start a Return," or log into your account and select the "Request a return" button next to the relevant order. Click here to log in or create an account.

2. Select the product(s) you want to return and provide a reason for returning each individual item. Insert the parcel tracking number.

3. You should receive an email notification of the refund once we have received and processed the returned package.

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