Return & Warranty Archives

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Return & Warranty

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When will I receive an update on my warranty claim?

We will contact you within 2-5 Business days to update you on your warranty claim.

Does the Base warranty cover damage to the device?

No, the Base warranty does not covers any damage to the device as a result of the use of any Base product. While our products are designed and tested to provide maximum protection, there are many factors to consider when a device is damaged, most of which are out of our control.

What is required for a warranty claim?

You must create an account and register your product before applying for warranty. You will be responsible for paying for return shipping. Click Here to create an account.

How do I register my product?

To register your products you must create an account and select "Product Register" on the left side of the customer dashboard.

What is your return policy?

Our return policy allows for a 30-day money-back guarantee on all our products purchased on powerpeak.com. Items purchased with third party vendors are not eligible for a refund, please contact respective store for returns.
Products cannot be exchanged, but unwanted items can be returned for a refund, and a new order can be placed for desired items.
Returned products must be in their original packaging without any missing contents.
The cost of return shipping is at the buyer's expense unless stated otherwise by our customer care team.
Customer will be given a Product Refund—shipping fee will not be refunded.
The shipping fee will not be refunded, and it is recommended to use a tracking number/delivery
confirmation on returned packages. Powerpeak, Base and USG are not liable for lost or stolen return packages during transit/delivery.
Returns will not be accepted without a return claim submitted on the website
SALE AND PROMOTIONAL ITEMS will not be eligible for Returns.

Please follow these instructions for returns:

To start a return, print and fill out the Return Request Form [Download Here]. If you do not have access to a printer, answer the fields required on the Return Form provided by us (please answer it completely) on a blank sheet of paper.
Package the item(s) in its original packaging along with the Return Request Form, affix the shipping label (if applicable), and drop the package off at your local post office. Please ship the package to the following address:

PowerPeak

1880 Sterling Pl,
Brooklyn NY 11233

Attn: Returns Department

Then,

Start A Return Here

Either input your order number and the email address linked to the order after clicking "Start a Return," or log into your account and select the "Request a return" button next to the relevant order. Click here to log in or create an account.
Select the product(s) you want to return and provide a reason for returning each individual item. Insert the parcel tracking number.
You should receive an email notification of the refund once we have received and processed the returned package.

What is your warranty policy?

Only registered products are eligible for warranty. To register your PowerPeak product, please create an account and register your product within 1 year of purchase.To contact PowerPeak about a warranty issue, please submit a ticket on your dashboard. If you are a direct reseller, please contact your distributor/source. For Exchanges and Returns, please visit our FAQs.When requesting a product registration, proof of purchase is required. Without proof of purchase, PowerPeak is unable to process the warranty request. In some cases, the product being warranted needs to be returned prior to receiving a replacement product.

PowerPeak 1 Year Limited Warranty

Applies to all Powerpeak products that have been registered on the website.The PowerPeak Limited Lifetime Warranty guarantees to the end-user of this product that it is free from defects in material and workmanship – and that if used in accordance with any accompanying labels or instructions, it will perform as specified for one year from the date of purchase. This limited warranty does not cover loss, theft, damages caused by accident, misuse, modification, or normal wear and tear. This warranty is PowerPeak's only warranty. There are no other express or implied warranties for these products, including any warranty of merchantability or fitness for a particular purpose; and the purchaser’s remedy is limited to the repair or replacement of the product. This warranty is only valid in the United States and the product must have been purchased through an authorized dealer.PowerPeak will not be liable for any indirect, incidental, or punitive damages arising from the use of any PowerPeak products. The PowerPeak Limited Warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property.

Base Limited Lifetime Warranty

Applies to all Base products that have been registered on the website. The Base Limited Lifetime Warranty guarantees to the end-user of this product that it is free from defects in material and workmanship – and that if used in accordance with any accompanying labels or instructions, it will perform as specified. This Limited Lifetime Warranty does not cover loss, theft, damages caused by accident, misuse, modification, or normal wear and tear. The lifetime warranty only covers one replacement per product purchased. This warranty is Base's only warranty. There are no other express or implied warranties for these products, including any warranty of merchantability or fitness for a particular purpose; and the purchaser’s remedy is limited to the repair or replacement of the product. This warranty is only valid in the United States and the product must have been purchased through powerpeak.com or an authorized dealer.

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